FREQUENTLY ASKED QUESTIONS
How do I book in for a nail appointment?
All of our nail techs are self employed, which means that they each take bookings slightly differently. Find out how to book in with each member of our team here.
How do I know what service to book in for?
Read about our services and nail art categories here. If you still have any questions drop us an email or a DM on Instagram and we will be happy to help!
Please make sure you are booking in for the correct service - if you book in for a specific nail art service and change your mind on the day to something simpler, you will still be expected to pay for the service you booked in for as we have booked out that time slot specifically for you.
What products do you use?
We are a gel only salon - we specialise in natural nails and do not offer any kind of extensions.
We use The Gel Bottle Inc gel polishes and BIAB (Builder In A Bottle) for extra strength services. We also use Navy Pro Tools and hygiene system and NAF! Stuff Cuticle oils. We are official NAF! Stuff cuticle oil stockists.
Should I tell my Nail Artist what kind of nail art I would like in advance?
Yes, please! It really helps if you can let your tech know in advance of your appointment what kind nail art you will want. This way we will be able to ensure we have the right products available (i.e foil) and will be able to let you know if its something we can actually do!
We hate letting you down, and letting us know beforehand means we can practice any new designs in advance of your appointment. Let us know in the ‘add booking note’ on the online booking system or via Instagram DM :)
How do you take payment?
Each of our Nail artists is self employed so payment goes directly to them at the end of your appointment. All payment is taken in exact cash due to COVID 19 or by direct bank transfer. All payments must be made before leaving the studio.
What if I need to cancel my appointment?
No problem! We understand that sometimes life happens, and you have to cancel. Please let your individual nail artist know as soon as you possibly can that you will be unable to attend.
Our salon policy states that if you cancel your appointment with less than 48 hours notice, you will be expected to pay 50% of the scheduled appointment fee as we will be unlikely to fill the slot with such short notice and will have lost earnings. You will be unable to book back in with any of our team until this fee is paid.
If you cancel your appointment on the day of your appointment, you will be expected to pay 100% of the appointment fee as we will be unable to fill the slot and will have lost earnings. You will be unable to book back in with any of our team until this fee is paid.
What is your No Show policy?
If you cannot attend your appointment you will need to let your nail tech know. If you fail to show up to your scheduled appointment, you will be expected to pay 100% of the scheduled appointment fee. You will be unable to book back in with any of our team until this fee is paid.
Where can I park?
There is no onsite parking at Kelham Arcade, however there is plenty of free street parking in the Kelham Island area :)